Case Study: Transforming Medication Management in a Midlands Nursing Home

Client: Midlands Nursing Home (80+ residents)

Backstory: A Midlands-based nursing home with 80+ residents was struggling with frequent medication delivery delays from their national pharmacy provider. These delays led to missed medication rounds, putting patient safety at risk. Additionally, incorrect dosage packaging resulted in high medication errors, increasing the workload for care staff and creating compliance concerns. To make matters worse, the home lacked direct contact with a pharmacist, meaning that urgent medication issues often took days to resolve, leaving both staff and residents vulnerable.

Nationwide Care Pharmacy stepped in to provide a tailored medication management solution, ensuring seamless service and enhanced patient safety. Daily scheduled deliveries were implemented, guaranteeing 100% medication availability and eliminating missed rounds. To address errors, bespoke medication packaging was introduced, offering safer, error-free dosing customised to residents’ needs. Additionally, the home was assigned a dedicated pharmacist, providing immediate support and compliance guidance, significantly reducing response times for urgent medication issues.

The impact was immediate and measurable. Medication errors dropped  to a nil%, dramatically improving patient safety and reducing compliance risks. Staff saved over 10 hours per week on administrative tasks, allowing them to focus more on resident care. Additionally, with faster issue resolution and a streamlined process, staff satisfaction increased by 45%, leading to a more efficient and stress-free working environment.

Scaling Impact & Expanding Opportunities

Nationwide Care Pharmacy has rapidly expanded, now handling near 30,000 prescriptions per month, a testament to our commitment to service excellence, operational efficiency, and market adaptability. Our growth has been fuelled by key industry shifts a few years ago, including the introduction of chargeable delivery services by major pharmacy chains such as Boots, Lloyds, and Wells, which imposed an annual fee for home medication deliveries.

This change led many patients to seek alternative providers, with independent pharmacies—like Nationwide Care Pharmacy—offering free delivery and a more personalised service. As a result, we captured a significant portion of this market, reinforcing our position as a trusted, customer-focused pharmacy provider. Our ability to scale while maintaining high standards of care, seamless logistics, and dedicated customer support has made us a leading choice for care homes, nursing

Nationwide Care Pharmacy’s success is built on strong leadership, a skilled workforce, and robust infrastructure. Our management team is highly motivated, and our staff excels in customer service and relationship management, which is critical as we primarily serve non-public-facing clients like care providers.

Our reputation within the care and nursing home sector is one of precision, reliability, and responsiveness. With a dedicated, well-trained workforce, we ensure that staff are supported, not overworked, leading to higher efficiency, lower turnover, and consistently excellent service. Our pharmacy space is designed for scalability, allowing us to accommodate increasing demand without logistical constraints. We also utilise multiple dispensing systems, ensuring we can adapt to the diverse needs of our clients and manage high volumes of blister pack patients effectively.

Our affiliation with our sister company Nationwide Care Services provides a steady pipeline of new patients, strengthening our ability to serve a growing number of care providers. Additionally, our out-of-hours service ensures continuity of care, reinforcing our commitment to reliability and accessibility.